EMEA field service
Throughout the EMEA region our tooling products are supported by an established field service organization. Our experienced Field Engineers are committed to providing timely response to customer needs.
Contact Information
| Phone Number | +49 6151 607-1518 |
| Fax | +49(0)6251 133-1600 |
| EMEA Field Service Hotline | TEFE1@te.com |
| EMEA Hand Tool Repair | TEFE2@te.com |
| EMEA Wear&Spare Parts | TEFE3@te.com |
| EMEA Field Service Administration | TEFE4@te.com |
TE provides Field service support across Europe and beyond. In most cases we can provide 48-hour cover in extremely remote areas and at very competitive rates. In addition to installation warranty and repair we can help you with; equipment choice, operator & maintenance training and troubleshooting. We can tailor service contracts to fit your exact needs and budget.
Standard Service
TE offers standard service on demand from the customers. This includes disturbance diagnostics, carrying out of repairs and/or installing spare parts necessary for the normal functioning of the tooling. This can also be offered for third party equipment.
- Repair and maintenance carried out by well trained and experienced staff
- Help on customer site reduces down time
- Can be ordered by phone or E-mail
Express Service
TE can offer express service from Monday to Friday, apart from official holidays.
- Repair and maintenance carried out by well trained and experienced staff
- Express service makes it possible to have skilled staff within the express service time frame on your site
Installations
TE offers installations, set-up and training for tooling which includes new, used and reconditioned tooling. This as well as tooling re-installations at the customers site upon the customers request.
- Installation carried out by well trained and experienced staff
- Tooling will be made available for production within a minimum of down time
Operating, Maintenance and Training
TE offers practical training programs addressing machine operation, set-up, maintenance, inspection and usage of different connection technics.
- Training given by well trained and experienced staff
- Training on own equipment and/or application increase production quality and decrease down time
Repair in House
TE offers an in house repair service for f.i. hand tools, applicators and presses.
- Repairs carried out by well trained and experienced staff
- Repair activities dedicated to the repair, saving travel cost
Hand Tool Certification
TE offers an in house hand tool certification service.
- Certification and repairs carried out by well trained and experienced staff
- Regular certification improves production quality and reduces quality complaints
